When you cancel, your paid period runs to its end. A full refund is available within 14 days of purchase.
This Refund & Cancellation Policy applies to Coach subscriptions purchased directly from Esperity BV. It does not cover fees charged by coaches to their coachees — those are governed by the individual arrangement between coach and coachee.
Last updated: June 2026. Governed by Belgian law, compliant with EU Consumer Rights Directive (2011/83/EU).
You may cancel your subscription at any time through Account Settings → Subscription → Cancel. Cancellation does not mean immediate termination — your subscription and access continue until the end of your current paid billing period:
Monthly plan: cancel at any point during the month → you retain full access until the last day of that billing month → no further charges are made.
Annual plan: cancel at any point during the year → you retain full access until the last day of that annual subscription period → no further charges are made.
At the end of the paid period your account moves to inactive status. Your data is retained for up to 24 months per our Privacy Policy, then anonymised, unless you request earlier deletion.
If you are not satisfied, you may request a full refund within 14 days of your initial purchase (or within 14 days of a renewal). This applies to both monthly and annual plans. Upon approval, your subscription is cancelled immediately and all access ends. The full fee is returned to your original payment method.
This is also consistent with your statutory 14-day withdrawal right under EU Consumer Rights Directive (2011/83/EU). By requesting a refund you confirm access to the platform is relinquished from the refund date.
No refund is issued for the current paid billing period. Cancellation stops the next renewal only. You keep access to the end of your current period.
If a free trial is offered, no payment is taken during the trial. Cancel any time before the trial ends and you will not be billed. At the end of the trial, your plan converts automatically to the selected paid plan. You will receive a reminder email 3 days before conversion.
You may upgrade or downgrade your subscription plan at any time from Account Settings.
Takes effect immediately. You are charged only the pro-rata difference for the remaining days of your current billing period. Access to higher-tier features unlocks right away.
Takes effect at the start of your next billing cycle. You continue on your current plan and features until your paid period ends, then the lower plan applies. No refund for the difference in the current period.
Switch takes effect immediately. The unused days of your current monthly period are credited as a pro-rata discount off the annual fee.
Switch takes effect at the end of your annual period. No refund for unused months on the annual plan.
| Situation | Monthly Plan | Annual Plan |
|---|---|---|
| Cancel during free trial | No charge | No charge |
| Refund within 14 days of purchase/renewal | Full refund + immediate cancellation | Full refund + immediate cancellation |
| Cancel after 14 days | No refund — access to end of month | No refund — access to end of year |
| Upgrade plan | Pro-rata top-up, immediate | Pro-rata top-up, immediate |
| Downgrade plan | Next cycle, no refund | Next cycle, no refund |
| Switch monthly → annual | Immediate, days credited | — |
| Switch annual → monthly | — | End of annual period |
| Platform outage >24 h (Esperity fault) | Service credit | Service credit |
| Account terminated for ToU violation | No refund | No refund |
If the platform experiences unplanned downtime of more than 24 consecutive hours attributable to Esperity BV, affected subscribers receive a service credit equal to the pro-rata cost of that downtime. Credits are applied to future invoices and are not paid in cash unless the account is closed.
EU consumers hold a statutory 14-day right of withdrawal (Directive 2011/83/EU). By using the platform before the 14-day period expires, you acknowledge the service has begun and agree you may be charged for the portion already delivered. You may also resolve disputes via the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
We may update this policy from time to time. Material changes are communicated at least 30 days in advance. The policy in force at the time of your purchase governs that transaction.